Frequently Asked Questions
Q. WHAT EXACTLY
A. Propane is an
energy-rich gas, C3H8. It is one of the liquefied
petroleum gases (LP-Gas or LPGs) that are found
mixed with natural gas and oil. Propane and other
liquefied gases, including ethane and butane, are
separated from natural gas at natural gas processing
plants, or from petroleum at refineries. The amount
of propane produced from natural gas and from oil is
occurs as a gas. However, at higher pressure or
lower temperatures, it becomes a liquid. Because
propane is 270 times more compact as a liquid than
as a gas, it is transported and stored in its liquid
state. Propane becomes a gas again when a valve is
opened to release it from its pressurized container.
When returned to normal pressure, propane becomes a
gas so that we can use it.
Q. WHY DOES
A. In its natural
state, propane is odorless. As a safety precaution,
an odorant called Ethyl Mercaptan is added so any
presence of propane may be easily detected. While
most of us are able to detect even the slightest
propane odor, some people are unable to.
Q. WHAT DO I DO
IF I SMELL GAS OR SUSPECT A LEAK?
A. You should
immediately extinguish all open flames.
Leave the area where the odor is present.
DO NOT use your landline or cell phone.
DO NOT open windows.
DO NOT turn off (or on) ANY appliances or equipment.
DO NOT turn any switches (i.e. lights, fans, etc.)
on or off.
Go directly to your propane tank, open the tank
hood, and close the vapor service valve.
Under no circumstances should the vapor service
valve be left open or re-opened.
Proceed immediately to the nearest off premise phone
and contact your local fire department.
Q. HOW TO CHECK
YOUR TANK GAUGE?
A. If you are a
Will Call customer, Weaver Gas recommends that you
regularly monitor your tank level. Look for the
round dial attached to the tank with numbers from 5
to 95. This dial is typically located under the
lid. To allow for propane gas to expand with
temperature fluctuations, a propane tank is
considered full at 80% of its capacity. For example
if your tank gauge reads 70% and you have a
124-gallon tank it has 86.8 gallons in it.
convenience, comfort and safety Weaver Gas
recommends that you always maintain at least 20% in
your propane tank. We can help you not worry about
running out of fuel. Call us to arrange scheduled
delivery based on your propane usage and we will
make sure your tank has propane at all times.
Q. OUT OF GAS?
A. If your tank
is out of gas, Weaver Gas will need an authorized
owner, supervisor or designated employee to be at
the delivery address when we deliver to perform a
leak test to ensure the integrity of your propane
piping system when your propane service is
reinstated. If you are not a automatic delivery
customer in good standing, there is a fee for this
service. Regardless of account status, this practice
is required by Weaver Gas for your safety and in
compliance with the National Fuel Gas Code.
Q. CAN I RELIGHT
MY PILOT LIGHTS?
A. We strongly
recommend that for safety reasons you avoid
unnecessary risks by having a qualified, trained
professional relight your pilots especially if your
tank has run out of gas. Please contact Weaver Gas.
Q. WHY ISN’T MY
TANK FILLED TO 100 PERCENT CAPACITY?
A. Your propane
is delivered and stored in liquid form. Propane
liquid, for example, will expand nearly 17 times as
much as water over the same temperature increase. As
a result, tanks and cylinders are never completely
filled with propane-gas liquid. Tanks are filled to
about 80 to 85 percent of their capacity. This
leaves a space above the liquid, which allows the
propane liquid to expand freely due to changes in
There are several
important characteristics that you need to
understand about LP gases when they are stored in
containers. First, heat added to LP gases in a tank
or cylinder is transferred directly from the air
surrounding the container. Hot days, cool nights,
rain and snow are a few of the many factors that
affect the temperature of the liquid. Because of
these temperature changes, you may see fluctuations
in your container gauge.
Q. Why was my
tank not completely filled at tank installation?
A. When tanks
are transported on service trucks the Department of
Transportation only allows the propane installation
company to fill the tank to a maximum of 5%, for
safety. We then have our delivery truck stop by a
few days later to fill your tank.
Q. DO PROPANE
A. The price of
propane, like any other natural energy resource,
fluctuates depending on availability. Therefore, our
price from the refinery increases or decreases as
the market does.
Q. HOW CAN I BE
SURE I’M HANDLING THE USE OF PROPANE GAS PROPERLY?
A. NPGA has
developed a comprehensive maintenance program called
GAS Check® (Gas Appliance System Check), in which
trained technicians inspect propane systems,
attached equipment and appliances to ensure they are
running safely and efficiently. The program also
educates customers on the proper maintenance of
propane appliances and how to handle propane safely.
Q. WHO USES
A. Propane is a
trusted and reliable energy source that is used by
millions of Americans each day. It fulfills energy
needs by burning cleanly and efficiently, giving
consumers more value for their energy dollar. People
use propane in or outside their homes and places of
business for furnaces, water heaters, air
conditioners, outdoor grills, commercial stoves and
appliances; on farms; for industrial uses such as
forklifts and fleet vehicles; and in millions of
commercial establishments, including restaurants and
hotels that depend on propane for heating, cooking
and other uses.
Q. HOW DOES
PROPANE COMPARE TO OTHER FORMS OF ENERGY?
A. Propane can be
up to 25% less expensive than electricity in most
localities. In addition, when tank levels are
properly maintained, propane provides a virtually
uninterruptible power supply. That is reassuring
when “brownouts” or “blackouts” occur when too many
users are drawing electricity during high
consumption periods, like cold winter months.
Similarly, propane powered standby power systems can
keep you up and running even during an extended
Q. WHAT IS A
MATERIAL SAFETY DATA SHEET (MSDS)?
A. A Material Safety Data Sheet (MSDS) is a form
providing information on the properties of propane.
The MSDS has information regarding health and safety
when handling, servicing, or installing propane
containers and systems.
Q. IS PROPANE
REALLY A CONVENIENT FUEL?
A. Yes. Propane
is stored in portable tanks, so it can be used in
areas beyond the natural gas mains. When used in
vehicles, propane is also easily replenished and
refuels at 10 gallons to 12 gallons per minute,
similar to gasoline. More than 10,000
propane-refueling sites are available across the
Q. IS PROPANE
DANGEROUS TO THE ENVIRONMENT?
A. No. Quite the
contrary, as a matter of fact. Propane is an
approved, alternative clean fuel listed in the 1990
Clean Air Act and the National Energy Policy Act of
1992. Propane is one of the cleanest burning of all
alternative fuels; new propane-fueled vehicles can
meet the very tough Ultra-Low Emission Vehicle (ULEV)
standards, and one model even meets the Super
Ultra-Low Emission Vehicle (SULEV) standards.
Propane is nontoxic, so it’s not harmful to soil or
Our Weaver Gas
energy consultants are experts in their field.
For more information about Weaver Gas's business
contact a Weaver Gas Energy Consultant today to
arrange for an on site consultation.